All Systems Operational

About This Site

Hello there! Welcome to Synthetix's status page, where we keep you up-to-date on how our systems are performing. We know how important it is to stay connected and informed, and that's why we've created this page for you. If there are any hiccups in our systems, we promise to let you know right here. But don't worry, our team is working around the clock to make sure everything runs smoothly.

In case you run into any issues, our friendly support team is always here to help. Just raise a support ticket and we'll get back to you as soon as we can. We value your trust in Synthetix and are committed to providing you with the best possible experience.

Synthetix.Cloud Web Application Operational
90 days ago
99.69 % uptime
Today
Synthetix.Js / Embedded Widget ? Operational
90 days ago
99.69 % uptime
Today
Hosted FAQ Portal Operational
90 days ago
99.68 % uptime
Today
Knowledge-base Editor Operational
90 days ago
99.99 % uptime
Today
API Servers Operational
90 days ago
100.0 % uptime
Today
Live/Production Operational
90 days ago
100.0 % uptime
Today
Staging Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
API Documentation ? Operational
90 days ago
100.0 % uptime
Today
Single Sign On - Microsoft Azure Operational
90 days ago
99.69 % uptime
Today
Emails (MFA, Magic Links, Password Resets, Webhooks, Transcripts, etc.) Operational
90 days ago
100.0 % uptime
Today
Webhook Server Operational
90 days ago
99.98 % uptime
Today
Control Panel (Legacy) ? Operational
90 days ago
100.0 % uptime
Today
Cloud Services (3rd Party) Operational
NoSQL Databases Operational
Relational Databases Operational
Application Management Operational
Compute Servers Operational
Serverless Functions Operational
Data Stream Processing (Data Downloader) Operational
Caching Engine Operational
Data Streaming Operational
File Storage Operational
Outgoing Email Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025
Postmortem - Read details
Apr 22, 10:27 BST
Resolved - This incident has been resolved.
Apr 22, 09:00 BST
Monitoring - We’re pleased to confirm that service has now been recovered and is functioning as expected. However, given the nature of the incident, we’ll be keeping a very close eye on things over the Easter bank holiday period to ensure stability.

We won’t mark this incident as fully resolved just yet while we continue to monitor.

We’re extremely sorry for the disruption this has caused and understand how frustrating and inconvenient it may have been. We really appreciate your patience and support throughout.

Wishing you a safe and happy Easter from all of us at Synthetix.

Apr 18, 17:02 BST
Identified - We’ve identified the root cause of the current service disruption and are working with our infrastructure provider to resolve the issue. Our team is actively monitoring the situation and will provide further updates as soon as possible.

Thanks for your patience.

Apr 18, 11:37 BST
Investigating - We’re aware of issues affecting access to our services, including synthetix.cloud and our Hosted FAQ portals. Our team is currently investigating. Thanks for your patience.
Apr 18, 10:26 BST
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
Apr 17, 2025
Resolved - This incident has been resolved.
Apr 17, 13:22 BST
Monitoring - The fix has been fully deployed now and any consumers affected should be able to see the navigation bar now.
We apologise for the inconvenience caused by this

Apr 17, 10:36 BST
Identified - We have identified the cause of the navigation bar issue and are currently deploying a patch. We will update this page once the deployment is complete.

In the meantime, keep refreshing the page to pull the latest version with the fix as soon as it becomes available.

Apr 17, 10:22 BST
Investigating - We are aware that some clients are reporting that the navigation bar is not visible at the top of Synthetix.cloud.

Our technical team is actively investigating this issue with high priority. We understand the importance of navigation functionality and are working to resolve this as quickly as possible.

Apr 17, 10:15 BST
Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.